:root{font-family:"AbdoMaster","Segoe UI",Tahoma,Arial,sans-serif;color:#223443;background:#f5f7fc;font-synthesis:none;--brand-primary:#176eb5;--dark:#124b7b;--muted:#66708a;--line:#dfe4f0;--brand-accent:#216ca8}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;border:0;border-radius:10px;padding:11px 18px;font-weight:600;transition:background .15s}button:disabled{opacity:.5;cursor:wait}button:focus-visible,a:focus-visible{outline:3px solid #216ca8;outline-offset:3px}input,select,textarea{width:100%;border:1px solid #cdd5e7;border-radius:9px;background:#fff;padding:12px;color:#223443}input:focus,select:focus,textarea:focus{outline:2px solid #176eb5;outline-offset:1px}textarea{resize:vertical}label{display:block;margin:18px 0 8px;font-size:14px;font-weight:600}h1,h2,h3,p{margin-top:0}h2{font-size:22px}h3{font-size:17px}p{line-height:1.8}.topbar{height:92px;display:flex;align-items:center;justify-content:space-between;padding:0 max(5vw,24px);border-bottom:1px solid var(--line);background:#ffffff}.brand{display:flex;align-items:center;gap:12px;color:var(--dark);text-decoration:none;font-weight:750;font-size:19px;direction:ltr}.brand small{display:block;font-weight:400;font-size:11px;margin-top:4px;direction:rtl;color:var(--muted)}.brand-mark{background:var(--dark);color:#fff;width:42px;height:42px;display:grid;place-items:center;border-radius:13px;font-size:25px}.top-label{font-size:13px;color:var(--muted)}main{max-width:1240px;margin:0 auto;padding:52px 30px;min-height:calc(100vh - 150px)}.welcome{display:grid;grid-template-columns:1.3fr 1fr;gap:90px;align-items:center;min-height:580px}.intro{padding:25px 0}.eyebrow{font-size:12px;font-weight:650;letter-spacing:.4px;color:var(--brand-primary);display:block;margin-bottom:16px}.intro h1{font-size:48px;line-height:1.45;letter-spacing:-1.5px;margin-bottom:18px}.intro h1 span{color:var(--brand-primary)}.intro>p{max-width:490px;font-size:17px;color:var(--muted)}.journey{margin-top:32px}.journey>div{display:flex;gap:18px;align-items:center;padding:15px 0}.journey b{width:42px;height:42px;display:grid;place-items:center;border:1px solid #ccd9ed;border-radius:50%;color:var(--brand-primary);font-size:12px;direction:ltr}.journey span{font-weight:650;font-size:15px}.journey small{display:block;color:var(--muted);font-weight:400;font-size:12px;margin-top:5px}.intro-note{display:block;margin-top:26px;font-size:11px;color:var(--muted)}.login-card{background:white;border:1px solid var(--line);border-radius:22px;padding:38px;box-shadow:0 16px 60px #124b7b0c}.login-card h2{font-size:27px;margin-bottom:12px}.muted{color:var(--muted);font-size:13px}.primary{background:var(--brand-primary);color:white}.primary:hover{background:#124b7b}.secondary{background:#fff;color:var(--brand-primary);border:1px solid #cdd5e7}.secondary:hover{background:#eef3fc}.quiet{background:transparent;color:var(--brand-primary)}.quiet:hover{background:#eef3fc}.login-card .primary{width:100%;margin-top:26px;display:flex;align-items:center;justify-content:space-between}.login-note{font-size:11px;color:var(--muted);border-top:1px solid var(--line);margin-top:28px;padding-top:20px;line-height:1.8}.form-error{font-size:13px;color:#a43131;background:#fff2ef;padding:12px;border-radius:8px;margin-top:14px;margin-bottom:0}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:30px}.page-heading h1{font-size:32px;margin-bottom:8px}.page-heading .eyebrow{margin-bottom:8px}.heading-actions{display:flex;gap:10px}.ticket-layout{display:grid;grid-template-columns:320px 1fr;gap:22px;align-items:start}.ticket-sidebar,.detail{background:#fff;border:1px solid var(--line);border-radius:18px;overflow:hidden}.sidebar-heading{display:flex;justify-content:space-between;align-items:center;padding:22px 20px;border-bottom:1px solid var(--line)}.sidebar-heading h2{font-size:16px;margin:0}.ticket-item{display:block;width:100%;text-align:right;border-radius:0;background:#fff;padding:21px 20px;border-bottom:1px solid #edf0f7;font-weight:400}.ticket-item:hover{background:#f6f8fd}.ticket-item.selected{background:#eaf1fc;box-shadow:inset -4px 0 var(--brand-primary)}.ticket-item strong{display:block;font-size:15px;line-height:1.6;margin-bottom:10px;overflow-wrap:anywhere}.ticket-item .ticket-number{display:block;font-size:10px;direction:ltr;text-align:right;color:var(--muted);margin-bottom:10px}.badges{display:flex;gap:7px;flex-wrap:wrap}.badge{display:inline-block;border-radius:6px;background:#edf0f8;font-size:11px;padding:5px 8px;color:#53617d}.badge.pending{background:#fff2d9;color:#896128}.badge.accepted{background:#e4f2e8;color:#226b40}.badge.rejected,.badge.critical{background:#ffe9e5;color:#a2392a}.badge.high{background:#fff1dc;color:#976329}.pagination{display:flex;justify-content:space-between;padding:12px}.detail{padding:30px;min-height:480px}.detail-heading{display:flex;justify-content:space-between;gap:15px;align-items:start;border-bottom:1px solid var(--line);padding-bottom:22px}.detail-heading h2{line-height:1.6;font-size:24px;margin-bottom:10px;overflow-wrap:anywhere}.ticket-description{margin:24px 0;white-space:pre-wrap;overflow-wrap:anywhere;color:#53617d;font-size:14px}.info-block{border:1px solid var(--line);padding:20px;border-radius:12px;margin:18px 0;background:#fafdff}.info-block p{font-size:14px;margin-bottom:0;white-space:pre-wrap;overflow-wrap:anywhere}.quote-box{background:#124b7b;color:white;padding:26px;border-radius:14px;margin:24px 0}.quote-box .eyebrow{color:#c5dff4}.price{font-size:36px;font-weight:700;display:flex;align-items:baseline;gap:12px;margin:12px 0}.price small{font-size:15px;font-weight:400;color:#c5dff4}.quote-box p{font-size:12px;color:#e0e7f7;margin-bottom:0}.action-row{display:flex;gap:12px;flex-wrap:wrap;margin-top:20px}.danger{border:1px solid #d7b9af;background:#fff;color:#a14832}.rejection-panel{background:#fffaf2;border:1px solid #ecdfc9;border-radius:13px;padding:22px;margin-top:20px}.rejection-panel p{font-size:13px;color:#7d6d51}.form-grid{display:grid;grid-template-columns:2fr 1fr;gap:14px}.sales-section{border-top:1px solid var(--line);padding-top:24px;margin-top:26px}.sales-section .primary{margin-top:18px}.empty{padding:45px 20px;text-align:center;color:var(--muted)}.empty h2{font-size:19px;color:var(--dark);margin-top:18px}.empty p{font-size:13px;line-height:1.9}.empty-icon{display:inline-grid;place-items:center;width:68px;height:68px;border-radius:50%;background:#edf1fb;font-size:40px;color:var(--brand-primary)}#notice{position:fixed;bottom:25px;left:24px;z-index:10;border:1px solid #c7d8ef;background:#eef4fc;color:#185b98;padding:15px 24px;border-radius:12px;max-width:min(460px,calc(100vw - 48px));box-shadow:0 10px 30px #124b7b12;font-size:14px}#notice.error{background:#fff1ec;border-color:#e7c2b8;color:#a44230}#account{display:flex;align-items:center;gap:20px;font-size:13px}dialog{border:1px solid var(--line);border-radius:18px;padding:28px;width:500px;max-width:calc(100vw - 30px);color:var(--dark)}dialog::backdrop{background:#124b7b66}.dialog-heading{display:flex;justify-content:space-between;align-items:center}.dialog-heading h2{margin:0}dialog .primary{width:100%;margin-top:24px}footer{display:flex;gap:12px;justify-content:center;color:var(--muted);font-size:11px;padding:24px;border-top:1px solid var(--line)}[hidden]{display:none!important}@media(max-width:900px){.welcome{gap:35px;grid-template-columns:1fr 1fr}.intro h1{font-size:36px}.login-card{padding:26px}.ticket-layout{grid-template-columns:260px 1fr}.detail{padding:22px}}@media(max-width:650px){.topbar{padding:0 18px;height:78px}.top-label{display:none}.brand{font-size:16px}main{padding:30px 18px}.welcome{grid-template-columns:1fr;gap:22px;min-height:0}.intro{padding:0}.intro h1{font-size:34px}.journey,.intro-note{display:none}.intro>p{font-size:14px}.ticket-layout{grid-template-columns:1fr}.page-heading{align-items:start;flex-direction:column}.detail-heading{flex-direction:column}.price{font-size:30px}#account{gap:5px;font-size:11px}.detail{min-height:300px}.form-grid{grid-template-columns:1fr}footer{font-size:10px}}
#ticket-queues{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:24px}

/* AWAL company identity: blue, cyan and purple from the supplied logo. */
:root{--brand-purple:#124b7b;--brand-cyan:#4bb6e4;--brand-gradient:linear-gradient(125deg,#176eb5,#216ca8 65%,#124b7b)}
.topbar{height:104px;border-top:4px solid var(--brand-primary);box-shadow:0 3px 20px #124b7b06}
.brand{direction:rtl;gap:16px}.brand-logo{width:112px;height:84px;object-fit:contain;flex-shrink:0}.brand-title{font-size:19px}.brand small{font-size:12px}
.primary{background:var(--brand-gradient)}.primary:hover{background:#124b7b}.primary:focus-visible{outline-color:#216ca8}
.intro h1 span{background:var(--brand-gradient);background-clip:text;-webkit-background-clip:text;color:transparent}
.login-card{border-top:4px solid var(--brand-primary)}.journey b{background:#f2f6fd}
.quote-box{background:var(--brand-gradient)}.ticket-item.selected{box-shadow:inset -4px 0 #176eb5}
@media(max-width:650px){.topbar{height:auto;min-height:92px;padding:8px 14px;gap:8px;flex-wrap:wrap}.brand{gap:10px}.brand-logo{width:84px;height:64px}.brand-title{font-size:15px}.brand small{font-size:10px}#account{margin-inline-start:auto;gap:8px}#account .quiet{padding:9px 10px}}

.chat-messages{max-height:360px;overflow:auto;display:flex;flex-direction:column;gap:12px;padding:8px 2px}.chat-message{background:#f0f3fa;border:1px solid #dfe4f0;border-radius:12px;padding:12px 16px;max-width:90%;align-self:flex-start}.chat-message.mine{background:#eaf2fc;border-color:#ccdef5;align-self:flex-end}.chat-meta{display:flex;gap:14px;flex-wrap:wrap;font-size:11px;color:#66708a}.chat-message p{margin:8px 0 0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}.chat-section form .primary{margin-top:12px}

.chat-image img{display:block;max-width:100%;max-height:280px;border-radius:8px;object-fit:contain;margin-top:10px}.chat-image{max-width:360px}.chat-download{display:inline-block;margin-top:10px;color:var(--brand-primary);font-size:13px}
.badge.ticket-status{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--status-border);background:var(--status-bg);color:var(--status-text);font-weight:650}
.badge.ticket-status::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0}
.status-pricing{--status-bg:#fff4d6;--status-text:#795000;--status-border:#edce83}
.status-assignment{--status-bg:#fff0e2;--status-text:#934100;--status-border:#edbf95}
.status-assigned{--status-bg:#e4f5fb;--status-text:#0c607a;--status-border:#a9dbe9}
.status-working{--status-bg:#eaf1ff;--status-text:#174fa3;--status-border:#b7ccf0}
.status-waiting{--status-bg:#eaf6ff;--status-text:#4076a2;--status-border:#bdd6eb}
.status-review{--status-bg:#eaf3fb;--status-text:#3d6688;--status-border:#b9d3e8}
.status-scheduling{--status-bg:#e5f5f3;--status-text:#14675f;--status-border:#a9d8d0}
.status-completed{--status-bg:#e6f5eb;--status-text:#20613b;--status-border:#acd5ba}
.status-closed{--status-bg:#edf0f5;--status-text:#525d72;--status-border:#cbd2de}
.status-cancelled{--status-bg:#fdebea;--status-text:#a13035;--status-border:#efb8bb}
.ticket-filters{display:flex;align-items:flex-end;gap:14px;flex-wrap:wrap;margin-bottom:24px}.ticket-filters>div{width:280px;max-width:100%}.ticket-filters label{margin:0 0 8px}.ticket-filters>.muted{align-self:center}@media(max-width:650px){.ticket-filters>div{width:100%}.ticket-filters>.muted{font-size:11px}}

#sales-create-fields{min-width:0;border:1px solid var(--line);border-radius:12px;padding:16px;margin:22px 0;background:#fafdff}#sales-create-fields legend{padding:0 8px;font-weight:600;color:var(--brand-primary)}#sales-customer-suggestions{display:flex;flex-direction:column;gap:8px;margin-top:10px}#sales-customer-suggestions button{text-align:right;overflow-wrap:anywhere}#sales-selected-customer{overflow-wrap:anywhere;margin:12px 0}